Contact LogFinish.com:

Shipping:
When you order a minimum $700.00 of LogFinish.com products, your shipping is FREE. For smaller orders please consult the table below. All quoted shipping cost are for shipments within the Continental US. For shipments outside the Continental US, please call 888-208-2248 for a freight quote and to place your order.

For combined item shipments refer to this chart:

Check Your Shipment First!!!
Inspect your shipment on arrival and notify us of any shipping damage. LogFinish.com will file a claim with UPS to replace damaged products. In some cases we may request a photo of the damaged merchandise for UPS to review. Check to see that you have received all items ordered as there may be some backordered products. Do not open the actual container until you are ready to use the product. Store your products in above freezing temperatures per manufacturer's product use instructions. Water-based stains, chinks and caulks are all temperature sensitive.


Report Shipping Damage to LogFinish.com ASAP:
LogFinish.com ships all its products in D.O.T. approved containers and heavy-duty cardboard boxes. Despite our best efforts accidents do happen and shipping damage can occur. Please inspect your LogFinish.com products as soon as they arrive and notify us of any shipping damage. We will file a claim with UPS and immediately replace damaged products. In some cases we may request that you send us a photo of the shipping damage for review by UPS.
 

Return and Credit Policy:
LogFinish.com will not accept returns on products after 90 days from purchase date. Some items are not eligible for return. These items include cases and single tubes of caulking and chinking. Also, special order purchases and containers that have been opened are not eligible for return.

A restocking/repackaging fee of $10.00 applies to each returned item. All products are to be returned in the original shipping carton and must be in saleable condition.

UPS Call Tag Pickup and Return Shipping Service rates are as follows: $25.00 per five gallon container and $15.00 on smaller containers.

If you are returning any items from an invoice for which you received free shipping, you will be charged the original UPS shipping costs as indicated in the LogFinish.com shipping rate information.

Credits will be issued to the customer only when the product has been received and inspected for concurrence with the above stated requirements by the LogFinish.com Warehouse Manager. Terms and conditions are subject to change.

Warranties:
Buyers and users of these products are responsible for all loss or damage from misuse or handling of products which results from conditions beyond the control of Seller, including, but not limited to, incompatibility with other products, unless otherwise expressly provided in the Directions for Use of these products, weather conditions, moisture conditions or other environmental conditions, which are outside of the ranges that are generally recognized as being conducive to good industrial and/or application practices.

LogFinish.com (Seller) warrants to those persons lawfully acquiring title to this product that at the time of the first sale of this product by Seller that this product conforms to its chemical description and was reasonably fit for the purposes stated on the label when used in accordance with Seller's directions under normal conditions of use and Buyers and users of this product assume the risk of any use contrary to such directions.

LogFinish.com makes no other express or implied warranty, including any other express or implied warranty of fitness or of merchant ability and no agent of seller is authorized to do so. In no event shall Seller's liability for any breach of warranty exceed the purchase price of the material as to which a claim is made. LogFinish.com is not responsible for product breakdown due to improper application or storage.